At 65ph, we take the privacy of every registered player seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and protected, who we share it with, and what rights you have over your own information as a 65ph account holder.
These six cards summarise what matters most about how 65ph handles your personal data. The full legal text in the sections below governs in all cases.
We collect registration details, identity verification documents, payment information, gameplay activity, device data, and communications with our support team — all strictly for the purpose of operating the 65ph platform and complying with our legal obligations.
Your data is used to operate your 65ph account, process deposits and withdrawals, verify your identity, prevent fraud and money laundering, personalise your gaming experience, and fulfil our regulatory obligations under Philippine law and PAGCOR requirements.
65ph applies SSL/TLS encryption to all data in transit, uses access-controlled systems for data at rest, and applies the principle of data minimisation throughout. Your financial data is never stored in plain text on our servers.
We share your data only with trusted third parties required to deliver the 65ph service — payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, game software providers, and regulators where legally required. We do not sell your data.
As a 65ph account holder, you have the right to access, correct, or request deletion of your personal data, to withdraw consent for non-essential processing, and to raise a complaint. Contact our support team to exercise any of these rights.
Account and transaction data is retained for a minimum of five (5) years following account closure in accordance with Philippine anti-money laundering regulations. Data no longer required is securely deleted. Some data may be retained longer where required by law.
This Privacy Policy ("Policy") is published by 65ph ("65ph", "we", "us", "our"), the operator of the online casino and sportsbook platform accessible at https://65ph.one ("Platform"). It describes how 65ph collects, processes, stores, shares, and protects personal data relating to individuals who access the Platform, register an account, or otherwise interact with any 65ph service ("you", "User", "Player").
At 65ph, we understand that Filipino players trust us with sensitive personal and financial information. That trust is not taken lightly. We are committed to handling your data with transparency, collecting only what is necessary, and never using it in ways that are inconsistent with the purposes for which it was provided.
By registering a 65ph account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.
This Policy should be read alongside the 65ph Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. In the event of any conflict between this Policy and those documents, this Policy governs with respect to data processing matters.
For the purposes of applicable data protection law, 65ph is the data controller in respect of personal data collected through the Platform. This means that 65ph determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is conducted lawfully, fairly, and transparently.
Questions, requests, or complaints relating to this Privacy Policy or the processing of your personal data should be directed to the 65ph data support team via the contact details set out in Section 15 of this Policy.
65ph collects personal data from you in several ways — directly from you when you register or use the Platform, automatically through your interaction with the Platform, and from third parties who assist us in delivering our services.
Data Minimisation. 65ph collects only the personal data that is necessary to deliver the services you have requested and to fulfil our legal obligations. We do not collect sensitive categories of personal data (such as medical records or political opinions) except where strictly required by regulatory compliance processes.
65ph processes your personal data for the following specific purposes:
65ph processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
65ph does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We share your personal data only in the following circumstances and only to the extent necessary:
We engage trusted third-party service providers who process data on our behalf under contractual data processing agreements. These include:
65ph will disclose personal data to PAGCOR, other applicable Philippine regulatory bodies, law enforcement agencies, or courts where we are legally required to do so, or where such disclosure is necessary to prevent serious harm or criminal activity.
In the event of a merger, acquisition, or sale of all or part of 65ph's business assets, your personal data may be transferred to the acquiring entity as part of the transaction. Where such a transfer occurs, you will be notified via the Platform or by direct communication, and the acquiring entity will be required to honour this Privacy Policy.
No Data Sales. 65ph will never sell your personal data to any third party for commercial advertising, profiling, or data brokerage purposes. Any sharing outside the categories described above requires your explicit prior consent.
65ph uses cookies and similar tracking technologies on the Platform to support core functionality and improve your experience. Cookies are small data files stored on your device by your browser.
You can control or disable non-essential cookies through your browser settings. Please note that disabling cookies may impair certain features of the 65ph Platform, including the ability to remain logged in during a session. Instructions for managing cookies are available in your browser's help documentation.
65ph retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised in accordance with 65ph's internal data destruction procedures.
65ph implements appropriate technical and organisational security measures designed to protect your personal data from unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While 65ph takes all reasonable steps to protect your data, no system is entirely free from risk. You also play an important role in protecting your own data — please use a strong, unique password for your 65ph account and never share your login credentials with any third party.
Security Incident Response. In the event of a personal data breach that is likely to result in risk to your rights and freedoms, 65ph will notify you and, where required, the relevant regulatory authority, as soon as reasonably practicable in accordance with applicable data breach notification obligations.
As a 65ph account holder and data subject, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the 65ph support team via the channels set out in Section 15.
| Right | What it means for your 65ph data |
|---|---|
| Right of Access | You may request a copy of the personal data 65ph holds about you, along with information about how it is processed. |
| Right to Rectification | You may request that inaccurate or incomplete personal data held by 65ph be corrected. You can also update many details directly in your account settings. |
| Right to Erasure | You may request deletion of your personal data where it is no longer necessary for the purpose it was collected and no legal obligation requires its retention. Note that AML and regulatory obligations may prevent immediate full deletion. |
| Right to Restrict Processing | You may request that 65ph restrict processing of your personal data in certain circumstances, such as while the accuracy of the data is being verified. |
| Right to Data Portability | Where processing is based on your consent or on contract, you may request a copy of your personal data in a structured, machine-readable format. |
| Right to Object | You may object to processing based on legitimate interests or for direct marketing purposes at any time. |
| Right to Withdraw Consent | Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal. |
65ph will respond to requests relating to your rights within a reasonable period, typically within thirty (30) days of receipt of a valid, verified request. In complex cases requiring additional time, we will inform you of the extended timeframe and reason for the extension.
The 65ph Platform is strictly for individuals aged 21 years and above. 65ph does not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from an individual under the required age, we will immediately close the account, delete the associated personal data (subject to any legal retention obligations), and take all appropriate steps required under PAGCOR's responsible gaming guidelines.
If you are a parent or guardian and believe that a minor has registered a 65ph account, please contact us immediately at the details in Section 15. We will investigate and resolve the matter promptly.
21+ Strictly Enforced. The age verification process at 65ph is designed to prevent access by underage individuals. Any circumvention of age verification — including providing false date of birth or identity documents — constitutes a serious breach of the 65ph Terms & Conditions.
In the course of delivering the 65ph service, your personal data may be transferred to and processed by third-party service providers operating in jurisdictions outside the Philippines — for example, cloud infrastructure providers or game platform providers whose servers are located abroad.
Where such transfers occur, 65ph takes reasonable steps to ensure that your personal data receives an adequate level of protection in the receiving jurisdiction. This may include requiring contractual data processing agreements, standard contractual clauses, or relying on adequacy decisions applicable to the destination country.
By registering and using the 65ph Platform, you consent to the transfer of your personal data to service providers in other jurisdictions for the purposes described in this Policy, subject always to appropriate safeguards.
As part of 65ph's commitment to responsible gaming, we process gameplay and account activity data to identify behavioural patterns that may indicate a player is experiencing problems with gambling. This processing is conducted in the legitimate interest of protecting the wellbeing of our players and is an integral component of our responsible gaming programme.
Where responsible gaming monitoring identifies concerning patterns, the 65ph team may reach out to the relevant account holder to offer support resources or to encourage use of the self-management tools available in their account dashboard. Information about responsible gaming tools — including deposit limits, session time alerts, cooling-off periods, and self-exclusion — is available on the 65ph Responsible Gaming page.
Self-exclusion requests are processed immediately and result in account suspension. The personal data associated with a self-excluded account is retained for the duration of the exclusion period to prevent re-registration and in accordance with our legal retention obligations.
65ph reserves the right to update this Privacy Policy at any time. Where changes are material, we will notify registered users by displaying a prominent notice on the Platform upon your next login, or by sending a notification to your registered mobile number or email address.
The effective date at the top of this page will be updated whenever the Policy is revised. We encourage you to review this page periodically to stay informed of how 65ph handles your personal data. Your continued use of the Platform following the publication of an updated Policy constitutes acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by 65ph, please contact our support team through any of the following channels:
Support Email: [email protected]
Live Chat: Available 24/7 on 65ph.one
Responsible Gaming & Data Concerns: 65ph.one/responsible-gaming
65ph commits to acknowledging privacy-related requests promptly and to providing a substantive response within thirty (30) calendar days of receipt of a valid, verified request. Complex matters requiring additional time will be communicated to you with an expected resolution timeline.
If you are not satisfied with 65ph's response to a privacy complaint or data rights request, you may escalate the matter to the relevant supervisory authority under applicable Philippine law.
65ph handles your personal data with the same care we put into building a fair, fast, and secure casino and sportsbook experience. Ready to play? 21+ only.